Kogan Mobile
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Kogan Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kogan Mobile has 1.5 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Kogan Mobile to a friend or colleague.
- Rating Distribution
Pros: Huge wait times, Months for warranty repairs, Cheap.
Cons: Aggravations if anything goes wrong makes it not worth it, Bad dog, Communication in regards to communicate is very frustrating.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kogan Mobile has 1.5 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Kogan Mobile to a friend or colleague.
- Rating Distribution
Pros: Huge wait times, Months for warranty repairs, Cheap.
Cons: Aggravations if anything goes wrong makes it not worth it, Bad dog, Communication in regards to communicate is very frustrating.Recent recommendations regarding this business are as follows: "Do not use Kogan - good price but NOT WORTH IT!", "Love Kogan but I never got any confirmation on above item number", "DO NOT EVEN THINK ABOUT KOGAN", "Good but hard to get human help", "Do not use them".
Most users ask Kogan Mobile for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kogan Mobile Reviews
"Very helpful customer service by Anuradha"
The lady assisting me over the phone was very patient and polite. I'm sad to transfer out of kogan mobile services but telstra was the only one that covered...
"Impossible to contact Customer Service"
I have an issue with my phone and believe it to be a faulty SIM card. I am trying to contact Kogan Mobile Customer Support. It doesn't exist! Every time I call...
Melbourne, Victoria
Reference number 1722****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order has not been delivered from their warehouse from 27 Dec 2023
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Impossible to contact Customer Service
- Good value
- Aggravations if anything goes wrong makes it not worth it
Preferred solution: SERVICE!!!!
User's recommendation: Do not use Kogan - good price but NOT WORTH IT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Kogan charge me for no reason
User's recommendation: Hi my name is Abdullah ghafoori and I charge from kogan 2 days ago amount of $99 I don’t know they reason that why I charge I try a lot to call but no one answer my calls all I want to refund my money back also I attach the receipt thanks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Kogan account management this person has been in care for past 10 months
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To cancel kogan first membership
STILL NOT RESOLVED, UNORTHORISED TRANSACTION ADDEDTO MY AFTERPAY ACCOUNT WITHOUT CONFIRMATION. AND USUAL THANKYOU EMAIL.
HAS STILL NOT BEEN REMOVED (It is a Koganfirst $99 yearly subscription, first payment due 17/01/24. have asked to unsubscribe to no avail !!!!
would of been better to talk to a human, can't seem to get anywhere this way. So frustrating.
- Will let you know
Preferred solution: Just need to Cancel payment on my afterpay, First payment not till 17/01/24, they have just sent me a reminder .
User's recommendation: Love Kogan but I never got any confirmation on above item number
Sydney, New South Wales
After joining the Kogan, I am now being charged every month for wekll over $100 with no explanation whatso ever.There is no customer care and a very disappointing experince
User's recommendation: DO NOT EVEN THINK ABOUT KOGAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged for something I didn't order
Preferred solution: Full refund
Trying to access account history to correctly repurchase
Preferred solution: New package
User's recommendation: Good but hard to get human help
Melbourne, Victoria
Ripped me off
- Doesnt work and customer service sucks
Preferred solution: Full refund
User's recommendation: Do not use them
Sydney, New South Wales
Charged for renewing my account
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
$99 charge and I didn’t order
- Good dog
- Bad dog
Preferred solution: Full refund
User's recommendation: Not to trust the dogs
Sydney, New South Wales
Overcharged need a cred.
User's recommendation: Excellent
To cancel kogan first membership
Preferred solution: My Kogan first membership cancelled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund kogan product
Sydney, New South Wales
Kogan charged money for no reason
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